Privacy Policy

Last updated: January 2025

1. Introduction

OMNI ("we", "our", or "us") is committed to protecting the privacy of healthcare facilities and their patients. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our hospital management system.

2. Information We Collect

2.1 Hospital Information

When you request an invite or onboard with OMNI, we collect:

• Hospital/clinic name and contact details
• Administrator names, roles, and contact information
• Business registration information
• Number of staff and branches

2.2 Operational Data

During use of the platform, we process:

• Patient registration and demographic data
• Appointment and scheduling information
• Clinical encounter records
• Billing and payment transactions
• Pharmacy and inventory data

3. How We Use Information

We use collected information to:

• Provide and maintain the OMNI platform
• Process and complete transactions
• Send administrative communications
• Improve our services and develop new features
• Ensure platform security and prevent fraud

4. Data Security

We implement industry-standard security measures including encryption at rest and in transit, role-based access controls, and regular security audits. Each hospital's data is isolated in a multi-tenant architecture with dedicated security boundaries.

5. Data Retention

We retain hospital and patient data for as long as your account is active or as needed to provide services. Healthcare records are retained in accordance with applicable medical record retention requirements.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format

7. Contact Us

If you have questions about this Privacy Policy, please contact us at: privacy@omni.health